Terms and Conditions


This document is an electronic record under the provisions of the Information Technology Act, 2000, and relevant rules, as amended. Since this document is generated electronically, it does not require any physical or digital signatures.

This Terms and Conditions document (“Terms of Use”) is published in compliance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which mandates the publishing of rules, regulations, privacy policy, and terms of use for access or usage of the website https://retrofeels.com/ (“Website”), including its mobile site and mobile application (collectively, the “Platform”).

The Platform is owned and operated by Silent Enterprises Private Limited, a company incorporated under the Companies Act, 1956, with its registered office at:
13,177 B to N, Kotturethu House, Omalloor Manjinikkara Road, Pathanamthitta, Kerala, India
(hereinafter referred to as the “Platform Owner,” “we,” “us,” or “our”).

By using, accessing, registering on, or transacting through the Platform, you agree to be bound by the following Terms and Conditions. If you do not agree, please discontinue using the Platform.

1. Acceptance of Terms

  • By visiting, browsing, or transacting on the Platform, you acknowledge and accept these Terms of Use.

  • These Terms apply to all users, including buyers, visitors, and any third party accessing the Platform.

  • The Platform Owner reserves the right to modify, update, or change these Terms at any time without prior notice.

  • Continued use of the Platform after such modifications shall be deemed as acceptance of the updated Terms.

2. Eligibility and User Obligations

  • Use of the Platform is permitted only to individuals who:

    • Are at least 18 years of age, or accessing under the supervision of a legal guardian.

    • Are legally capable of entering into binding contracts under Indian laws.

  • You agree to:

    • Provide accurate, true, and updated information during registration.

    • Maintain the confidentiality of your account credentials and accept full responsibility for all activities conducted under your account.

    • Notify us immediately of any unauthorized use of your account.

  • The Platform Owner shall not be liable for any loss or damage arising from your failure to protect account details.

3. Use of the Platform

  • You agree to use the Platform for lawful purposes only and in accordance with these Terms.

  • Prohibited activities include (but are not limited to):

    • Using the Platform for fraudulent, illegal, or unauthorized purposes.

    • Attempting to gain unauthorized access to systems, servers, or networks connected to the Platform.

    • Copying, modifying, distributing, or reproducing any part of the Platform’s content without prior written consent.

  • Any misuse of the Platform may result in suspension or termination of your account and potential legal action.

4. Intellectual Property Rights

  • All content on the Platform, including but not limited to logos, graphics, product images, text, software, design, and layout, is the intellectual property of the Platform Owner or licensed third parties.

  • Unauthorized reproduction, distribution, or commercial exploitation of the content is strictly prohibited.

  • You are granted a limited, revocable license to access and use the Platform for personal and non-commercial purposes only.

5. Product Information and Pricing

  • The Platform Owner makes every effort to ensure that product descriptions, prices, images, and details are accurate and up to date.

  • However, we do not warrant that such information is free from errors, inaccuracies, or omissions.

  • In case of pricing errors or incorrect product information, the Platform Owner reserves the right to:

    • Cancel the order.

    • Contact you for further instructions.

    • Correct and update product details without prior notice.

6. Payments

  • By placing an order on the Platform, you agree to pay the applicable charges, including product prices, shipping costs, and applicable taxes.

  • Payments must be made through authorized payment gateways listed on the Platform.

  • We are not liable for payment failures arising from third-party payment providers, internet issues, or banking errors.

7. Third-Party Links and Content

  • The Platform may provide links to third-party websites for additional information or convenience.

  • We do not endorse or control the content, privacy practices, or terms of these third-party websites.

  • Accessing such links is entirely at your own risk.

8. Contract and Transactions

  • By initiating a purchase on the Platform, you enter into a legally binding contract with the Platform Owner.

  • Orders are subject to availability and acceptance by the Platform Owner.

9. Disclaimer of Liability

  • The Platform and its Services are provided on an “as is” and “as available” basis.

  • We do not provide any warranty or guarantee regarding:

    • The accuracy, timeliness, completeness, or suitability of information and materials.

    • Continuous, error-free, or secure availability of the Platform.

  • Your use of the Platform is entirely at your own risk.

  • The Platform Owner shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of the Platform.

10. Indemnification

  • You agree to indemnify, defend, and hold harmless the Platform Owner, its affiliates, employees, and representatives against any claims, losses, liabilities, damages, costs, or expenses arising from:

    • Your violation of these Terms.

    • Your infringement of third-party rights, including intellectual property.

    • Your misuse of the Platform or Services.

11. Force Majeure

  • The Platform Owner shall not be held responsible for any failure or delay in performance caused by events beyond our reasonable control, including:

    • Natural disasters, floods, earthquakes, or fire.

    • Strikes, labor disputes, or civil disturbances.

    • System breakdowns, internet outages, or cyber-attacks.

    • Acts of government, war, or regulations.

12. Governing Law and Jurisdiction

  • These Terms shall be governed by and interpreted in accordance with the laws of India.

  • Any disputes or claims arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Pathanamthitta, Kerala.

13. Contact Information

For any queries, concerns, or complaints regarding these Terms, please contact us at:

Silent Enterprises Private Limited
Registered Office: 13,177 B to N, Kotturethu House, Omalloor Manjinikkara Road, Pathanamthitta, Kerala, India
 Email: support@retrofeels.com
Phone:+91 8921695627