Privacy Policy

This Privacy Policy describes how Silent Enterprises Private Limited and its affiliates (collectively “Silent Enterprises Pvt. Ltd.”, “we”, “our”, “us”) collect, use, store, protect, and share your personal data when you access or use our website https://retrofeels.com/ (the “Platform”).

By using our Platform, you expressly agree to be bound by this Privacy Policy, our Terms of Use, and any applicable product/service terms and conditions. If you do not agree, please discontinue use of the Platform.

1. Applicability of the Policy

  • This Policy applies to all users who access or use our Platform.

  • You may browse certain sections without registration, but some services may require you to provide personal data.

  • We do not offer products/services outside India. Your personal data will primarily be processed and stored in India.

2. Information We Collect

We may collect the following types of personal and sensitive personal data:

a) Information You Provide

  • Name, date of birth, gender, address.

  • Email ID, telephone/mobile number.

  • Identity/address proofs.

  • Payment details (bank account, credit/debit card, UPI, wallet, etc.).

  • Biometric or physiological information (when you opt-in to certain features).

b) Information We Collect Automatically

  • Your browsing behavior and preferences on the Platform.

  • Transaction details (purchases, refunds, payment method).

  • Device information (IP address, browser type, operating system).

  • Cookies and tracking data (to improve your experience).

c) Information from Third Parties

  • Data received from business partners, sellers, payment providers, or logistics companies.

  • Please note: If third parties collect data directly, their privacy policies apply. We are not responsible for their practices.

⚠️ Fraud Prevention: We will never ask for sensitive details like your debit/credit card PIN, CVV, passwords, or OTP. If you receive such a request, report it immediately to law enforcement.

3. How We Use Your Information

We use your personal data for purposes including:

  • Fulfilling orders and delivering products/services.

  • Enhancing customer experience and personalizing services.

  • Processing payments and refunds.

  • Sending promotions, offers, and updates (with an option to opt-out).

  • Detecting and preventing fraud, errors, and illegal activity.

  • Marketing research, surveys, and analysis.

  • Enforcing our Terms of Use and resolving disputes.

  • Complying with legal and regulatory obligations.

4. Sharing of Your Information

We may share your personal data with:

  • Group companies and affiliates – for services and promotions.

  • Third-party partners – sellers, payment gateways, logistics providers, prepaid instrument issuers, reward partners.

  • Government agencies or law enforcement – when required by law or to respond to subpoenas, court orders, or legal processes.

  • Rights owners or regulators – to enforce our Terms of Use or protect users’ rights, property, or safety.

We ensure that such third parties comply with appropriate confidentiality and security obligations.

5. Security Precautions

  • We adopt reasonable security practices to protect your data against unauthorized access, loss, misuse, or alteration.

  • Access to your account is protected by a password and secure login methods.

  • Despite our efforts, transmission over the internet may not be completely secure, and risks remain inherent.

  • You are responsible for keeping your login credentials safe.

6. Data Retention and Deletion

  • We retain your data only for as long as necessary for legitimate business purposes or as required by law.

  • You can delete your account via your profile/settings or by contacting us.

  • Deletion may be delayed/refused if there are:

    • Pending transactions, disputes, or legal obligations.

  • Even after account deletion, we may retain anonymized data for research and analysis.

7. Your Rights

You have the right to:

  • Access, review, and update your personal data.

  • Correct inaccuracies in your personal data.

  • Withdraw consent (prospectively).

  • Request account deletion.

  • Opt-out of marketing communications.

To exercise these rights, please contact us using the details provided below.

8. Consent

  • By using our Platform and sharing your information, you consent to its collection, storage, use, and sharing as described in this Policy.

  • If you provide data about others, you confirm that you have the authority to do so.

  • You may withdraw your consent anytime by writing to our Grievance Officer. Withdrawal may impact your ability to use certain services.

9. Policy Updates

  • We may update this Privacy Policy from time to time to reflect changes in practices, laws, or technology.

  • Significant changes will be notified as required under applicable laws.

  • Please review this Policy periodically to stay updated.

10. Contact Information

For questions, grievances, or requests related to your personal data, please contact:

Silent Enterprises Private Limited
Registered Office: 13,177 B to N, Kotturethu House, Omalloor Manjinikkara Road, Pathanamthitta, Kerala, India
Email: support@retrofeels.com
Phone: +918921695627